Support Guide
For Property Managers

Emergency Repairs:
Rent Advance Support Guide

Confidently offer Rent Advances during repair calls

This guide helps Customer Service PMs confidently offer Rent Advances during repair calls to reduce owner stress, speed up repairs, and protect the tenant experience. You are offering a solution designed to help owners financially.

What Is a Rent Advance?

A Rent Advance allows owners to access future rental income upfront to cover repairs or other expenses -- without paying out-of-pocket.

What a Rent Advance Provides

Future rent upfront in 3-5 business days

No credit checks

No long forms

Quick, simple approval

Flexibility -- Funds are unrestricted

Rent Advance = Standard Option

Always Offer When:

A repair requires owner approval

There is any out-of-pocket cost

The repair is urgent or unexpected

The owner asks about pricing or next steps

Quick Reference

Common Owner Questions

Use these answers when owners ask about Rent Advances during repair calls.

Future rent paid early to cover expenses.

Usually 3-5 business days once approved.

Yes, funds are unrestricted (repairs, holidays, tax planning, improvements, etc.).

Remember -- you are offering a solution!

Rent Advances help owners handle unexpected costs without financial stress. By confidently presenting this option, you are providing real value and strengthening the owner relationship.

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